Refund policy
Returns & Refund Policy
At Movira, we want you to be happy with your purchase. Please read the following information carefully before placing your order.
Made-to-Order and Personalised Products
Many of our sofas and furniture items are made to order based on the options selected by the customer, such as fabric, colour, configuration (including left-hand or right-hand facing), size or other available specifications.
Where a product is made to the customer's specifications or is clearly personalised, the statutory 14-day right to cancel an online purchase does not apply. Therefore, made-to-order or personalised products cannot be returned or refunded simply because you change your mind.
This does not affect your statutory rights where an item is faulty, damaged, not as described or does not conform to your order.
We strongly recommend checking all product dimensions, configuration, fabric and colour selections carefully before placing your order.
Standard / Non-Personalised Products
For products that are not made to your specifications or personalised, you have the right to cancel your online purchase within 14 days from the day you receive the goods, where the statutory cancellation right applies.
To exercise your right to cancel, you must inform us in writing within the 14-day cancellation period. You then have a further 14 days to return the goods.
You must take reasonable care of the goods. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Unless the goods are faulty, damaged or incorrect, you are responsible for the direct cost of returning the goods. Where an item cannot normally be returned by post, the applicable return cost or, where the exact cost cannot reasonably be calculated in advance, the estimated maximum return cost will be clearly provided to you before you place your order.
Order Cancellations and Changes
If you wish to cancel or amend an order, please contact us as soon as possible.
For made-to-order or personalised products, cancellation or changes may not be possible once production has started. We will confirm whether cancellation or amendment is still possible when you contact us.
Damaged, Faulty or Incorrect Items
Please inspect your furniture as soon as reasonably possible after delivery. If an item arrives damaged, is faulty, incorrect or does not match your order, please contact us as soon as possible and provide your order number, a description of the issue and photographs where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with your rights under Irish consumer law.
Made-to-order or personalised products remain fully covered by your statutory consumer rights if they are faulty, damaged, not as described or otherwise do not conform to the contract.
Refunds
Where a refund is due following the exercise of the statutory cancellation right, it will be processed in accordance with applicable Irish consumer law and using the same payment method used for the original transaction, unless otherwise agreed.
Where applicable, we may withhold reimbursement until we have received the goods back or you have provided evidence that the goods have been returned.
How to Contact Us
To cancel an eligible order, arrange a return or report a problem with an order, please contact:
Movira
Email: info@movirahome.com
Please include your name and order number so that we can assist you as quickly as possible.
Nothing in this Returns & Refund Policy affects your statutory rights under Irish consumer law.